Why scaleMatters?
With countless BI/analytics platforms all promising similar outcomes, determining which one to use can be a daunting task. Discover why B2B SaaS companies choose scaleMatters.
What's different about scaleMatters?
How does scaleMatters compare?
What are FAQs about scaleMatters?
scaleMatters has given us visibility and control of our funnel, which we just didn't have before.
Data quality & integrity is priority #1.
Other BI/analytics tools assume that your underlying marketing and sales data are good.
In reality, most companies have poor quality data, so we start by getting your data right, FIRST!
There are two ways we make and keep your data accurate:
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Data Prep Service
CRM systems don't natively capture every data point you need to precisely measure and manage the revenue process.
That's what our Data Prep Service solves.
1) Map out your unique Go-to-Market processes
We meet with your RevOps/revenue leaders and use Lucid to map out all the different ways your company generates leads and all the different sales handoffs and conversion points on buyer journey. Processes differ by channel. Inbound channels have a different process than Partner channels or Outbound channels. It's important to understand the granular process for each.
2) Create a data dictionary with clearly defined metrics
Once we understand your end-to-end process, then we can identify the key metrics that need to be measured throughout. We build a data model dictionary so that everyone is in alignment on opportunity stages or lead statuses etc...
3) Embed Salesforce Managed Package
As part of our Data Prep Service, we also implement a Managed Package in your Salesforce CRM environment.
This Managed Package captures, transforms, and normalizes the data needed measure your revenue engine (regardless of how you’ve been reporting until now).
4) Model your revenue plan
We work with you to build revenue plan model in Excel/Google Sheets so that you have something to measure your performance against. If you don't have good historical data, we'll start with loose assumptions and refine the plan model as more actual performance data is gathered.
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Data Hygiene Monitoring Tool
Periodic CRM data cleanups are temporary band-aids.
Even the greatest data cleanup efforts can be undermined by careless list uploads by marketing or sloppy manual data entry by sales people.
That's why scaleMatters built a Data Hygiene Monitoring Tool, that's included with every subscription.
It monitors all your leads, contacts, and opportunities in Salesforce and flags data anomalies, invalid data, or missing data that need to be fixed.
Examples:
- Opportunities with close dates in the past
- Missing lead source on an Opportunity
- Meeting held date without meeting set date
- Lead created without lead owners
- Duplicate contacts
5 elements of context infused in the platform.
Other BI/analytics tools give you tons of data, but it's hard to know what actions to take based on the data.
scaleMatters is built to drive action, not just inspection.
5 elements of context are infused throughout the platform to help you take action proactively and prioritize highest impact issues:
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Time: Are we getting better or worse?
scaleMatters includes historical trending over time, period-over-period analysis, and event annotations so you can correlate how changes you make impact performance over time.
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Plan: Where do we stand relative to our goals?
Upload your revenue plan/bookings model to scaleMatters to measure full funnel performance vs. plan, pinpoint variances to plan, and proactively course correct before it’s too late in the period to make a difference.
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Causality: What's the root cause issue?
scaleMatters understands the upstream-downstream relationship between top and bottom of funnel process metrics. This makes it easy to spot root cause issues behind performance drops and helps identify the ‘why’ behind the ‘what’.
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Significance: What should we focus on?
There will always be multiple areas in your revenue engine that need improvement, but you can’t fix everything at one time. scaleMatters adds weighting to metrics so you can focus on improving certain metrics that will have a bigger impact on revenue over others.
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Benchmarks: What does good look like?
(Coming Soon) scaleMatters will aggregate and anonymize Go-to-Market data across companies with similar characteristics as your company, so that you can understand if your own performance for key metrics is a strength to exploit, or a weakness to overcome.
Fast, accessible analytics for all.
Other BI/analytics tools often require a data analyst to own the system, the data model, and create reports for the leadership team.
scaleMatters feels like having a supercharged analyst by your side — anyone can quickly find consistent data answers!
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Automated analysis
With most BI tools, you start with a blank screen and drag in the data you want to show up to answer the question you have.
scaleMatters comes with thousands of pre-built metrics and charts so you can find answers quickly.
For example, if you want to calculate conversion rates or sales cycles times, you don't need to come up with a formula and then build the report yourself.
scaleMatters automates and normalizes the calculations so you can get consistent data answers in a couple of clicks.
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Truly self-serve BI
Even though BI tools like Tableau and PowerBI claim to be self-serve, that's not your day-to-day reality.
Reality is - getting any data answers from enterprise BI tools requires submitting a request to your data analyst team and waiting days or weeks to get the report back.
With scaleMatters, you don't depend on a data team to create a revenue dashboard or report.
Any business leader can log in and look at full funnel analytics, drill-down and trend any metric.
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Persistent data hygiene
Has this scenario ever happened at your company?
Someone creates reports and does an analysis. After looking at it they conclude that the data doesn't make sense. Then, they spend days tracking down why the data is messed up.
An analysis project that should take 20-30 minutes ends up taking a week before you have valid data to draw conclusions.
That's why scaleMatters puts such an emphasis on data hygiene — because it saves SO much time when it comes do reporting, analysis and building insights.
scaleMatters...
Gets your data right, FIRST: Our Data Prep Package and Data Hygiene Software ensure you can have confidence in your reporting.
Highlights what matters most: With 5 elements of context infused throughout the GTM Analytics Software, you can be proactive and prioritize fixing highest impact issues.
Makes finding answers easy: GTM leaders and analysts alike can answer questions, drill-down, or perform root-cause analysis with a few clicks.
Most Enterprise BI Tools...
Don't address data integrity: They are totally dependent on your underlying data quality. Usually, they are just visualizations of garbage data.
Overwhelm users: There are tons of data and charts, but it's hard to decipher what's important that requires action and what's noise that should be ignored.
Aren't actually 'self-serve': Getting the reports and answers you need to manage the business requires a 'stretched-too-thin' analyst almost every time.
scaleMatters...
Answers questions in real-time: Instead of exporting CRM reports into spreadsheets, create Insight Panels that answer all your common questions and dig deeper in just a couple of clicks.
Automates analysis: No more waiting until end of month or quarter to retroactively analyze performance. Always know what's working, what's not, and pivot proactively.
Aligns marketing & sales: Align around shared metrics and goals instead of bickering over data discrepancies between marketing automation and CRM systems.
CRM & Spreadsheets...
Take too long: Manual data entry and spreadsheet manipulation is error-prone and just takes too long. scaleMatters was founded to solve this very problem. You can't manage like this.
Don't give you warning signals: By the time you crunch the numbers, it's way too late to course-correct. That's a great way to burn through cash.
Promote siloed data cultures: Everyone's got their own spreadsheets, their own numbers, and their own analysis that is skewed to make them look better. That's not a team.
Most forecasting tools only answer bottom-of-funnel questions like...
How close were we to forecasting our Q3 bookings?
Which reps do we need to coach to hit their number?
What are the barriers to closing (insert big deal)?
Who on the buying committee do we need to win over?
FAQs
Got questions? We've got answers.
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What types of companies does scaleMatters work with?
Our customers are B2B companies that range from $5M in revenue to $250M in revenue.
It's a wide range, but there's a common theme: they all want to have high quality data and an easy way to analyze their revenue engine performance.
You're a good fit if you...
- sell to other businesses (B2B)
- use Salesforce CRM (or planning to migrate)
- close 10+ new logos per month
- have 10+ sellers
👆 This is the profile of the companies that have the most success with scaleMatters.
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Our data is a mess. Don't we need to fix that first?
Nope. That’s because we embed a data enrichment package into your marketing and sales tech stack that captures the metadata we need to measure your revenue engine (regardless of how you’ve been reporting until now).
It requires almost zero capacity from your team, doesn’t interfere with your day-to-day operations, and doesn’t alter any historical data.
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What does scaleMatters integrate with?
- Salesforce CRM
- As part of implementation, we ensure that your Salesforce CRM instance is properly integrated with sales cadence tools like Salesloft/Outreach and marketing automation platforms like HubSpot/Marketo, so all necessary data is synced properly in Salesforce.
- Google Analytics (GA4)
- Google Sheets/Excel
- Gong
- Salesforce CRM
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Why does scaleMatters only work with Salesforce CRM users?
At this time, we only integrate with Salesforce because it’s the leading CRM for growth-stage companies.
Many have asked us: why Salesforce and not HubSpot?
We love HubSpot; we’re a Marketing Hub customer and recommend it to customers and prospects. That said, we work with Salesforce CRM because it has several advantages over Hubspot:
- Data relationship schema: SFDC's native relationships force Opportunities to be related to Accounts and Contacts
- Overall automation functionality: SFDC automations make it possible using relationships within the database to make changes to related records to help formalize structured reporting
- Governance: SFDC provides a very robust customizable set of User Level Permissions from field visibility, role specific page layouts and access to certain data
- Native integration: SFDC & HubSpot package allows for HubSpot data to flow between both systems
- Reporting engine: SFDC views, reports and dashboards allow flexible data reporting vs HubSpot's guide railed reports
- AppExchange: SFDC's AppExchange has various community led both free and paid services to plug and play
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What does scaleMatters provide that isn't available out of the box in Salesforce?
If you need insight on the here-and-now, Salesforce is awesome. It allows sales managers to understand which deals are closing or what opportunities are at risk in the near term — via customized dashboards or moment-in-time snapshots.
But, if you need big-picture reporting to make critical long-term decisions, that’s when it gets sticky.
- Trend historical performance of any metric
- Compare performance vs. your plan
- Analyze all of your funnels side-by-side
- Diagnose the buyer journey process
^^This is what you can’t do in Salesforce.
And this is what senior management teams need to make business decisions. That’s why we built scaleMatters.
scaleMatters is architected to expose what’s not working across your go-to-market engine, so leadership teams can optimize end-to-end performance and manage with precision.
scaleMatters surfaces messaging that’s not resonating, processes that have bottlenecks, strategies that aren’t cost-effective, people that are underperforming.
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We already have Clari or another forecasting tool. Do we need scaleMatters?
Yes — but only if you’re looking to reveal wasted spend from across your full funnel.
From a functionality perspective, Clari, InsightSquared, AtriumHQ and others are awesome pipeline inspection tools for near-term tactical decisions. Many of our customers use those tools as well!
If you’re a sales manager who has a week left in the month or two weeks left in the quarter and needs to know which opportunities they should focus on closing, Clari and others are awesome.
The problem: they only give insight on bottom-of-the-funnel.
And every day, there’s leakage throughout.
scaleMatters exposes friction and wasted spend across every aspect of your Go-to-Market engine: messaging, processes, marketing channels, SDR performance, AE performance, and more.
Successful outcomes for scaleMatters customers: shrink sales cycles, lower acquisition costs, increase full funnel conversion rates…and ultimately, get more revenue with the same resources.
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We already have Tableau, PowerBI, Domo, or Mode. Do we need scaleMatters?
That's for you to decide after seeing scaleMatters.
If you need to mash together data and analytics together across the entire organization, product, financial, and CRM data, then you need a BI strategy. Those tools are great for that.
BUT if you find these tools Too. Darned. Complicated (cue resorting to spreadsheets pulled from the CRM, or nudging your data analyst on an endless loop), we get it. That's why we exist.
scaleMatters focuses more narrowly on revenue acquisition, and is purpose-built out of the box to find inefficiencies with new revenue acquisition. To accomplish the same things with BI tools is painful at best. Many of our customers also use BI tools for enterprise-wide use cases.
Bottom line: scaleMatters is built specifically to find the friction and pinpoint the wasted spend in your end-to-end Go-to-Market engine.
Here are a few differences:
- scaleMatters starts by embedding our data enrichment package to capture all necessary metadata to measure the GTM process. Other BI tools simply visualize questionable underlying data.
- scaleMatters provides drill-down diagnostics that give answers on what’s not working in your Go-to-Market engine, not just dashboards that show data for you to inspect.
- scaleMatters can be easily used by anyone out of the box, and never requires expensive analysts to maintain data hygiene or build custom reports.
- scaleMatters has our own data warehouse, and costs nothing for you to maintain.